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How cwd bet safeguards your privacy

When you open an account with us, your personal information — from your identity to your payment details — stays encrypted and separate from our live-table streams and…

Account security firstEncrypted payment dataNo third-party sharing
cwd bet How cwd bet safeguards your privacy
CONTACT YOUR PRIVACY TEAM

Reach us about your data rights

Team online

Live Chat

Open the chat widget in the bottom right of your lobby or account settings. Our support team responds during business hours to answer questions about what data we hold on your profile.

Email Support

Write to [email protected] with your registered account email and username. We acknowledge data-access requests within 5 business days and provide a full export of your account records.

Account Settings

Log in to your account, visit Settings > Privacy & Data, and view or update your personal information, communication preferences and data retention options directly.

HOW WE HANDLE YOUR TRUST

Data security, cookies and account controls

Encryption on deposits

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end.

Session cookies

We use session cookies to keep you logged in and remember your table preferences (Auto Roulette seat choice, Lucky Neko…

Account access logs

We record every login, withdrawal attempt and game round on your account.

Data retention

We keep account records, transaction history and login logs for three years after your last activity, or as long as…

Third-party integrations

Our live-table providers and game studios receive only your player ID and balance; they do not see your identity, email…

Request deletion

Contact [email protected] to request account deletion. We'll erase your personal data within 30 days where local law permits, but retain…

Frequently asked questions about your data

No. We do not sell, rent or share your personal information with advertisers or data brokers. We share only the minimum required information with payment processors (DANA, OVO, GoPay, QRIS), live-game providers and compliance agencies where local law requires it.

We retain your account records, deposits, withdrawals and game history for three years after your last login. Closed accounts are archived and kept secure for fraud-prevention and regulatory purposes, then deleted after five years where local law permits.

Yes. Log in to Settings > Privacy & Data to download a full report of your name, email, phone, login history and all transactions. You can also email [email protected] with your registered account details and we'll send a complete data export within five business days.

Your wallet credentials and payment IDs are encrypted immediately upon entry and processed through secure third-party gateways. We store only a payment token, not your actual credentials. Payment history remains visible in your Wallet for your own records.

Session cookies are necessary to keep you logged in and remember your gameplay preferences. Marketing and analytics cookies are optional. You can manage all cookie settings in your account Settings > Cookies without losing access to the platform or lobby.

Yes. Visit Settings > Account > Close Account or email [email protected] to request account deletion. We'll close your account immediately, archive your data securely and delete personal information within 30 days where local law permits. Transaction records are retained for compliance.

If you believe we've mishandled your data, contact [email protected] with details. We investigate within 10 business days and respond with our findings. If you remain unsatisfied, you may pursue your rights through applicable local regulations where access or eligibility depends on local law.